13923 Slate Creek Lane,
Houston, TX, 77077
We’re open Monday – Friday, 8 a.m. – 7:30 p.m. EST
Frequently Asked Questions
Please read our FAQ before sending us a message.
– Custom products: about 3 – 10 business days
To ensure that customers always receive the best quality possible, we need 2-5 business to print out items and it’s based on the current order volume. The domestic delivery time usually takes 3 – 10 business days.
(*) Sometimes in Holidays we might need some 1-8 extra days.
A: When your order is fulfilled and started shipping out, we will send you the tracking number via the email address that you used to place the order. Or you can click link to track your order: Track To Order
A: We have just sent your item to Post Office. Please give them a 2-3 days to update the status of your item. If it’s not active after 3 days please let us know, we’ll fix it.
A:We ship to most countries throughout the world. The price is calculated based on your exact location and the weight of the package. The tracking, however, only follows the package within the United States. After it departs the US Processing Center it becomes the property of that country’s postal system and they may be able to help you further. Currently we ship internationally with a flat rate. We use flat rate of $5.99 – $6.99. The the item and you will be you get free shipping for any order over $59.99(*).
Shipping times for international orders vary greatly, but we would recommend that you allow at least 2-4 weeks from the time it leaves the US for you to receive it. Many countries can be as quick as 7-10 days, although others may take as long as 6 weeks. For international deliveries as well, please note that any applicable import taxes or tariffs are the responsibility of the recipient and are not included in the original shipping cost.
First of all, please double check the shipping address that you gave us in the confirmation email we sent you. If the address was incorrect, though we’d be happy to send it back to the correct address, it will have to be at your cost.
Second, please ask your family members or your neighbors. Most of cases like this, the packages were received by our customer’s neighbors.
If it did not, please do not contact us. Please look inside of your shipping confirmation email, you will find a tracking number that you can use to track your package. You should call the delivery company directly and use the tracking number to ask them about your package. The issue then needs to be settled between yourself and the post office. We are not the shipping provider, once the order has been shipped, we do not have any control over it. The delivery company have been taking care of your package since it left out of our facilities
Send us an email
Have a compliment, question or complaint?
Contact our customer service department for a fast response
If you have any question or ideas please drop us a line, We’d love to hear from you! Your feedback is important to us.